Onedesk Pro: Customer Messaging Platform by Typetech IT
One shared inbox for WhatsApp, Facebook Messenger, Instagram and web chat. Built and operated by Typetech IT, a software development company based in Dhaka, Bangladesh.
We build and operate Onedesk Pro
Typetech IT is a software development and digital services company. We build and operate Onedesk Pro, a customer messaging platform used by small and medium businesses to manage the conversations they receive from their own customers.
Most of our clients are service businesses: home services, retail, clinics, salons, education providers and agencies. These businesses receive customer inquiries across several messaging channels at once, often from different staff members on different phones, with no record of what was said. Onedesk Pro brings all of those conversations into one place so the business can answer every customer properly and keep a history of the relationship.
Alongside the platform, we provide setup, integration and ongoing consulting services to businesses that need help connecting their messaging channels and designing their customer response workflow.
Platform, setup and managed support
SaaS platform
Onedesk Pro is a subscription product. You sign up, connect your own messaging channels and run the inbox yourself.
Integration and setup
We connect our clients' WhatsApp Business, Facebook and Instagram accounts to the platform, verify their business accounts, configure message templates, and test the full flow before handover.
Consulting and managed service
For clients who prefer not to manage it themselves, we design the response workflow, configure AI and knowledge-base settings, train their team, and provide ongoing support and monitoring.
How Onedesk Pro works
One shared inbox
Every message a business receives, whether from WhatsApp, Facebook Messenger, Instagram or the chat widget on their website, arrives in a single inbox. The business's team logs in to read and reply from one screen instead of switching between apps.
Team collaboration
Conversations can be assigned to specific team members, accepted from an unassigned queue, closed when done, and passed between staff. Agents can leave private personal notes on messages that customers never see.
Customer records
Each customer's contact details and conversation history are saved to the business's own contacts list inside Onedesk Pro, so staff can see the full background before replying.
AI-assisted replies
Businesses can build a knowledge base from their own information (pricing, opening hours, services, policies) and let an automated assistant answer common questions instantly. The assistant hands the conversation to a human team member whenever the question needs one, or when the customer asks for a person.
Social publishing
Businesses managing their Facebook Page and Instagram account through Onedesk Pro can write, schedule and publish posts, and see the comments and engagement on those posts in the same place as their direct messages.
See Onedesk Pro at work
Only to deliver the service, only for the account owner
We access data from Meta's platforms only to deliver the messaging service described above, and only on behalf of the business that owns the account.
What we access
- The content of messages sent to our client's business account
- The name and page-scoped identifier of the person who sent the message
- Message timestamps and delivery status
- The name and ID of our client's connected business pages and accounts
What we use it for
- Displaying the conversation in our client's inbox
- Allowing our client's team to send replies
- Saving the customer's contact record in our client's own contacts list
- Generating suggested replies using a knowledge base the client has built from their own content
- Creating, scheduling and publishing posts to our client's connected Facebook Pages and Instagram accounts, and displaying engagement on those posts
What we do not do
- We do not sell platform data to anyone
- We do not share one client's data with another client
- We do not use platform data for advertising, profiling or resale
- We do not use platform data to train external systems
Each client's data is stored separately and is accessible only to the users that client has authorized. Data is encrypted in transit using TLS. Access tokens and secrets are stored encrypted. Clients can request deletion of their data at any time, and we delete it within the timeframe stated in our Privacy Policy.
A registered software company in Dhaka, Bangladesh
Typetech IT is a registered software development company operating from Dhaka, Bangladesh. We build web applications, SaaS products and business automation systems for clients locally and internationally.
- Legal business name: Typetech IT
- Trade licence number: TRAD/DNCC/015541/2024
- Registered address: 6th floor, House 1054, Road 7, Avenue 8, Mirpur DOHS, Dhaka - 1216, Bangladesh
- Email: info@typetechit.com
- Phone: +880 1758-080030
- Website: https://www.typetechit.com
Onedesk Pro policies
Read how Onedesk Pro handles data, the terms for using it, and how to ask us to delete your data:
Questions people ask
Which messaging channels does Onedesk Pro connect?
Does the AI reply to customers on its own?
Who can see our customer messages?
Can you set up Onedesk Pro for us?
Do you want all your customer messages in one inbox?
Book a free 30-minute call and tell us which channels you use. We will show you the inbox. We can also connect your accounts and test the full flow before we hand it over.